Terms & Conditions
Classes & Workshops
There is no public parking at Dance City. The closest parking is Grainger Town multi-storey car park or in the Discovery Museum.
Admission
All tickets must be booked and paid for in advance. This can be done via the website up to 15 mins before the start of a class, or workshop, over the phone or in person at any point during our opening hours. We do not hold reservations for classes or workshops.
On arrival, all participants must sign in at the ticket office, physical tickets are not required.
Payment methods
Dance City accepts payment in cash, debit or credit card or valid Dance City gift vouchers. Cheques are no longer accepted. We do not accept American Express. After payment, you will receive email confirmation if a valid email address has been provided.
There is no transaction fee for booking tickets.
Refunds and Exchanges
We can offer a refund or exchange 24 hours before classes, or on the day for members, if you can no longer attend. Workshops require 1 week cancellation notice. Refunds will be processed back to the original method of payment, or you can opt for Dance City credit to your account instead.
If you are unhappy with your experience and would like to discuss this further, please contact us at info@dancecity.co.uk.
Late Arrivals
Dance City reserves the right to refuse entry to a class or workshop where the warm up time has been missed. This is usually 10 minutes into the class or workshop.
Health & Safety
It is your sole responsibility to ensure you are physically and medically fit to take part in any activities at Dance City.
The teacher and Dance City reserves the right to ask a person to leave the class should we deem you not physically or medically able to participate.
Filming & Photography
We may film or take photographs during your class or workshop for publicity and promotional materials and opportunities, for print, online or broadcast. We will notify you in advance should this be taking place, and you will be required to complete a consent form. There is an option for you to opt out should you wish.
Prices
All Dance City classes and workshops are clearly priced before the point of sale. Dance City reserves the right to change the price of tickets
Smoking
Smoking is not permitted in any area of Dance City at any time.
General
All information is correct at point of sale.
Performances
Admission
All tickets must be booked and paid for in advance. This can be done via the website up to 15 mins before the start of a performance, over the phone or in person at any point during our opening hours. We do not hold reservations other than for large schools/groups.
Tickets must be collected from the ticket office in advance or on the day, or they can be posted for a £1 fee. Tickets must be shown on entry to the theatre. Lost tickets will be reprinted free of charge, subject to proof of purchase.
Payment methods
Dance City accepts payment in cash, debit or credit card or valid Dance City gift vouchers. Cheques are no longer accepted. We do not accept American Express. After payment, you will receive email confirmation if a valid email address has been provided.
There is no transaction fee for booking tickets.
Refunds and Exchanges
Tickets cannot be refunded after purchase unless the performance is cancelled or rescheduled by Dance City or the visiting company. Tickets can be exchanged to a different date with at least 24 hours’ notice. Rescheduled tickets will be offered at the same value as the original booking.
If you are unhappy with your experience and would like to discuss this further, please contact us at info@dancecity.co.uk.
Late Arrivals
Every effort will be made to admit latecomers as soon as a suitable break occurs during the performance, but admission is not guaranteed.
Babies and Toddlers
For most performances, children over the age of 2 years must pay for a separate seat. Children under the age of 2 years are permitted free entry provided they are seated on a parent’s knee.
All children, regardless of age, must have their own tickets and seat for certain performances, where the performance is aimed at younger children.
Filming & Photography
We may film or take photographs of a performance for publicity and promotional materials and opportunities, for print, online or broadcast. We will notify you in advance should this be taking place.
If this may involve audience members being within the photos or footage you will be required to complete a consent form. There is an option for you to opt out should you wish.
Smoking
Smoking is not permitted in any area of Dance City at any time.
General
All information is correct at point of sale.
Terms and conditions of sale
All sales are issued subject to the Terms and Conditions of Dance City (Dance North Ltd).
It is the customer’s responsibility to check bookings for errors. Mistakes cannot always be rectified later.
In the event of an event or activity being cancelled or postponed, Dance City will make every effort to inform customers of the change. Customers must leave a contact number or email address when booking, so they can be made aware of any changes.
Dance City reserves the right to refuse admission or to eject customers in reasonable circumstances (for example taking health and safety, environmental and security concerns into account).
The management may on occasions have to conduct security searches to ensure the safety of the patrons.
Dance City reserves the right to cancel ticket bookings that it reasonably suspects to have been made fraudulently.
Tickets are sold subject to the Management’s right to alter or vary the programme due to performances or circumstances beyond its control without being obliged to refund monies or exchange tickets.
If a ticket is re-sold or transferred for profit or commercial gain by anyone other than Dance City or one of its authorised sub-agents, it may be voided and the holder may be refused entry to, required to exit from and / or banned / excluded from Dance City.
Gift vouchers can be purchased online and at Ticket Office. Gift vouchers are non-refundable and non-transferable. Gift Vouchers are valid for 24 months from date of purchase.
All personal data is managed in accordance with appropriate UK general data protection regulations and freedom of information legislation. For information visit: https://ico.org.uk/. Please visit our website for full information on our Privacy Policy: https://www.dancecity.co.uk/privacy-policy/
The unauthorized use of photographic and recording equipment is prohibited.
Dance City cannot accept responsibility for any personal property that may have been left in the building.
Patrons should be advised that official merchandise is usually only available inside the Dance City building.
All customers must comply with all relevant statutes, safety announcements and regulations whilst within the Dance City building. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the venue or performance management to eject the customer from the building.
Tickets may be restricted to a maximum number per person. Dance City reserves the right to cancel tickets purchased in excess of this number.
Children, school parties and those in need of special care are the responsibility of their parents, guardians, teachers or carers who must ensure appropriate behaviour is followed in the venue. Failure may result in the customers being refused entry to, or required to leave the venue.
The Management reserves the right to alter, suspend or remove ticket prices, price bands, concessions, discounts and availability without prior notice. This does not affect your statutory rights.
All discounts and promotions are subject to availability, are price-band specific and are subject to pre-set eligibility criteria (as defined at point of promotion). Only one discount is applicable per ticket.
All forms of Dance City credit, including but not limited to: Complimentary Vouchers and Gift Vouchers are time-limited. It is the ticket holder’s responsibility to ensure they are aware of this period. Ask at Point of Purchase for details.
Any liability that the company and its officers, directors, agents and employees may have to ticket holders under any circumstances will be limited to the greater of (a) the total amount expended by the individual ticket holder with Dance City (excluding authorized sub-agents) during the transaction giving rise to the claim; or (b) £100.
Customers acknowledge that they are responsible for the payment of ticket/s and/or any loss or damage they may cause at Dance City and/or third parties it may act on behalf of.
To the fullest extent permissible in law, Dance City shall be entitled to assign any of its rights or obligations under these Terms and Conditions.
None of the terms of this Agreement may be relied upon or enforced under the Contracts (Rights of Third Parties) Act 1999 by any third party that is not a party to this Agreement.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision/s and remainder of the Agreement valid or enforceable.
Dance City reserves the right to alter or amend these terms and conditions without prior notification.
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