Frequently Asked Questions
Here are some of the questions we regularly get asked. If your question isn’t answered here please contact our helpful Ticket Office on email@example.com or 0191 261 0505
Choosing your class
I’ve never been to Dance City before, where do I start?
Have a look at our classes either online or by picking up a class brochure. Choose a class you would like to try, or if you need help deciding, our friendly dance experts are on hand to help you to choose the best class for you. Once you’ve decided, just book a ticket on the phone, in person or on our website and then come along and give it a go! As our classes are drop-in there will always be someone else new in the class too. If you find you really enjoy coming on a regular basis you can take advantage of our multi-buy offers.
I’ve never danced before, do you need to have any previous dance experience to attend a class?
No not at all! We have classes to suit all abilities, from complete beginners to classes that are suitable for all so you are welcome to come along even if you’ve never danced before. If you do have previous experience and are looking for more of a challenge then we do also have classes for intermediate and advanced levels. If in doubt, just ask one of our dance experts to help guide you to the best class for you available in person or by calling 0191 261 0505.
Can I join a class at any time?
Yes of course! All our regular classes are run on a drop-in basis so you can book any class on any day/time/ability that suits you. You can either buy your ticket on the day, or in advance either online, by phone or in person. Tickets are sold on a first-come first-served basis. Once you have found the best class for you we strongly recommend our multi-buy offers to get huge discounts on drop-in rates, where you can get an hour long adult class for just £4.75!
I have an injury/illness – can I still participate?
It is up to you to decide if you are well enough to participate in a class – you may wish to consult your doctor before participating. Sometimes dancing can help, but always discuss any concerns with your teacher before the start of class to make sure it is safe for you to participate. Similarly, if you have a physical injury, let your teacher know at the start of the class. Dance City has the right to refuse entry to a class if your health may cause harm to yourself or other participants.
Are classes inclusive for people with disabilities?
Yes absolutely, everyone is welcome to any of our classes and we will work with you to meet your access needs. If you can, please discuss your access requirements before the class with the Ticket Office. We also have specific classes for those with additional needs; please speak to the Ticket Office for more details.
Are there opportunities to perform at Dance City?
Yes we do have something for all you budding performers! Each term we organise a performance platform in Newcastle, SHINE in the spring, SUMMER DANCE SHORTS in the summer, and SHIMMER in the winter. We offer all classes the opportunity to perform and it is at the discretion of the attendees and the teacher as to their involvement.
Do you need a partner for Ballroom and Salsa?
Booking your class
Do you offer concession price tickets?
Yes, reduced price tickets are available for students, senior citizens, disabled and those in receipt of benefits. Proof of eligibility must be provided. Dance City is also associated with the Max Card scheme, on production of a valid Max Card customers can receive further discounts.
Can I change my booking if I am unable to make it to a class?
Yes, we appreciate that from time to time plans change and you may not be able to make a class as booked. We require you to give us at least 24hrs notice if you would like to transfer your booking to another date, or convert the cost to credit on your account. Refunds are available if you did not enjoy your class or if you do not wish to continue attending.
Workshops require 7 days notice if you would to cancel or exchange your booking.
Do you offer any multi-buy discounts?
Yes, we have lots of multi-buy offers and we strongly recommend taking these up to make sure that you get the best value for money and to secure your place!
If you book 4, 8 or 12 classes you will get money off per ticket; the more tickets you book the more money you will save. Please visit our classes page for the latest discounts.
With all of these offers you can mix and match your classes and you can choose the individual dates that you would like to attend – these do not need to be 4, 8 or 12 weeks in a row. So there’s no need to worry about that awkward date where you’re on holiday or poorly – just give us 24 hours’ notice and we will change your class to an alternate date. These offers are all based on the purchase of full price tickets and are not in conjunction with any other offer or concession discount.
Taking your class
What should I wear to a dance class?
We do not require you to wear a uniform/specific dancewear for classes, so please come along in something loose, comfortable and easy to move in e.g. jogging bottoms and a t-shirt, and a jumper so you can take layers off once you start to get warm. For some classes we may advise to wear certain footwear but this is not compulsory. Please contact the Ticket Office for more information if you have any queries.
What shoes should I wear?
Only indoor shoes are allowed in the studios (just like if you go to the gym). Soles must be clean and non-marking to protect the specialist dance floor. Many of our classes are taken in bare feet so it is important that the studios are kept clean and safe. If your class requires you to wear heels, it must not be a stiletto heel. Check the class listing on our website for more detailed information.
Do you provide lockers?
Yes, we have lockers available in the male and female changing rooms, as well as the top floor outside the studios. A £1 coin is required for the lock, but this is returnable. Dance City does not accept responsibility for any loss/theft/damage of your belongings.
Are there showers?
Yes, we have lovely hot showers in the changing rooms that you are welcome to use. Please bring your own towel and soap.
Do you have a latecomer’s policy?
Yes, latecomers will be admitted up to 10 minutes after the class has started. After this point, admittance will be refused at the discretion of Ticket Office or the teacher. This is because it is essential to take part in the warm-up so your body is prepared for class and the risk of injury is reduced.
Can I take photos or film in class?
No, we don’t allow anyone to film or take photos in class except official Dance City staff. From time to time we may film or take photographs during your class or workshop for publicity and promotional materials and opportunities, whether print, online or broadcast. When you book classes and workshops at Dance City we will ask for your consent for photography and filming. There is an option for you to opt out should you wish.
Can you take drinks into the studio?
Only bottled water is allowed in the studios. Other drinks, meals and snacks can be purchased from the DC Café on the ground floor.
Do you provide yoga mats/tap shoes?
Yes we do indeed, each studio is equipped with yoga mats which are free to use, and tap shoes cost 50p per class to hire. This works on a first-come first-served basis as we only have a limited number of tap shoes. Please ask at the Ticket Office.
Classes for Young Dancers
Do Dance City teach grades/exams/competitions?
No, we do not offer exam/grades or competition events as part of our classes and workshops programme. Our approach is to let young dancers enjoy dance with their friends and without the pressure of exams and grades. Attendees work to their own individual pace/level.
Do you break for half terms?
No, our classes and workshops programme is available throughout half terms, and in addition we often run specialist holiday activities for children, see Ticket Office or the website for more details. Our timetables are divided into three terms per year, taking a break for Easter, Summer and Christmas. Please see the brochure/website for exact dates.
How old does my baby need to be before attending Dancing Babies/Dizzy Families?
Babies can attend from 12 weeks old as long as they have received all their injections.
Can I watch my child in their class?
Unfortunately, unless a class is sold as admitting one adult and one child, children must be confident enough to take part without a parent present. Often it is more distracting for the child if the parent/carer is in the room and children soon participate happily once the class gets started!
Can I leave my child in their class and collect them later?
Yes, for classes where children attend without an adult, parents/carers are welcome to leave the building and collect their children after class. We ask that you leave your contact details at the Ticket Office in case of an emergency.
Can my child attend a class above/below the age stated?
We try to accommodate everyone’s abilities as best we can, and appreciate that some children develop faster than others. If you feel it is appropriate, and at the discretion and monitoring of the teacher, we can discuss your child taking part in a class aimed at either a younger or older age group. Speak to the Ticket Office for more information.
Theatre shows and performances
How are tickets/seating allocated?
When booking a ticket we always give you a choice of seating so you can choose the best available. You can book seats online, in person and by phone. At times we have performances where the seating is unreserved, in these instances the seat allocation is done on a first-come, first-served basis.
Do you offer concession price tickets?
Yes, reduced price tickets are available for senior citizens and those in receipt of benefits. Students and under 18s are eligible for £8 tickets. Proof of eligibility must be provided. Dance City is also associated with the Max Card scheme, on production of a valid Max Card customers can receive £8 tickets for most performances and a complimentary carers ticket. Those studying for an Arts Award can receive up a free ticket per performance.
Do you offer any discounts for carers?
Yes, if a carer is supporting a customer with additional needs then we are happy to offer a complimentary ticket to the carer alongside a paying adult. We have recently extended this offer to carers of children with additional needs whereby a complimentary ticket will be offered alongside a paying child.
Are there any restricted view seats in the Theatre?
All our theatre seating is full view. There are 12 rows of padded bench style seating, with 21 seats per row.
Are wheelchair accessible spaces available?
Yes we have a number of wheelchair accessible spaces available for performances in the theatre. If possible it is advised to book these in advance, please contact the Ticket Office to discuss arrangements.
Dance City does not have any parking spaces available for public use, however if you have specific accessibility needs which would help by being able to park at the front of our building, where possible we will endeavour to reserve a space for you. Please contact Ticket Office for details.
Do you have any multi-buy discounts for performances?
Yes, book more and save with our multi-save performance offer: book 2 or more performances and receive 20% off! Multi-save is only available on multiple shows (not on multiple tickets for the same show) and only when booking multiple shows in a single transaction.
Do you have any group booking discounts for performances?
Yes, Dance City offers a special group booking discount for all professional performances. When you book 10 tickets we’ll give you one of these for free.
Who do I contact to arrange a school group booking?
Simply contact the Ticket Office and we will be able to book you in. We would need to take the name of the school and a contact to liaise with. Payment can be taken by cash or card or alternatively we can arrange for payment to be done by invoice.
Do you have a latecomer’s policy for performances?
Yes, but this can vary as each company decides their own latecomers policy depending on the type of show. This can range from no entry once the performance has started, to after 10mins, during the interval or admittance at anytime. Speak to the Front of House Manager if you have any concerns.
At what age do children require a ticket for performances?
For most performances we consider a babe in arms (up to 2 years old) to be in the constant care of a parent/guardian, and as the child does not require a seat, an additional ticket is not required. This does not apply for performances specifically aimed at children, in which case a ticket for every adult and child is required.
Some of our performances carry age recommendations; please consider this before booking tickets for children.
Does Dance City provide customer parking?
Sadly we only have a limited amount of staff parking spaces available on site, however there is ample parking nearby. The Grainger Town Multi Storey Car Park is next door, entrance on Waterloo Street. There is also street parking next to the Discovery Museum, and also on Waterloo Street.
Do we sell dance clothing/footwear?
All classes at Dance City do not require any specific clothing/uniform and we do not sell clothing/footwear, however we can recommend other places in Newcastle. Please speak to Ticket Office for more information.
Is Dance City wheelchair accessible?
Yes, our building is fully accessible. We have lifts and accessible toilets on all floors, wheelchair spaces in our Theatre, and a loop hearing system at the Ticket Office. More information on accessibility.
Do you have children’s/adult party packages?
Yes, we offer a range of fun party packages and even the option to create your very own unique party experience. Find more information here or contact the Ticket Office for more details and prices.
Do you sell gift cards/vouchers?
Yes, we offer gift vouchers all year round. You can purchase any amount, and include your own personal message. Vouchers can be redeemed against classes, workshops, performances and in the café.
Do you offer private dance tuition?
Yes, we can create a tailor made programme to suit your needs. Choose your style and let us know what you’re aiming to achieve and we will organise a specialist tutor. Contact the Ticket Office for more details.
Do you provide baby changing facilities?
Yes, we have baby changing facilities situated in the toilets and the disabled toilets on every floor at Dance City.
Do you have wi-fi?
Yes, we have wi-fi available throughout the building, please ask the Ticket Office for the password.
I want to find a company/artist to work with, how can I contact them?
Dance City is in contact with many professional artists from the region and we are able to forward information via our Professional Artist Newsletter. If you would like to submit an advert, please use the following as a guideline.
- Your name and contact details
- How many dancers are you looking for?
- Which style of dance?
- The date, time and venue of the event?
- What is the fee available for artists?
I would like to make a donation to support the ongoing work of Dance City as a charity – how can I do this?
You can simply contact the ticket office by phone or in person and we can process a donation amount of your choice. Alternatively if you are booking tickets for any class or performance then there is always the option to add a donation when booking online, by phone or in person.
How do you find out information about auditioning for the CAT progamme?
If your question isn’t answered here please contact our helpful Ticket Office on firstname.lastname@example.org or 0191 261 0505